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State Bank of India (SBI), the country's largest lender has been directed by a consumer forum to pay  R s.  1 lakh to a man, for raising a demand of over  R s.  3 lakh from him towards credit card dues, even though he had not availed the facility. Delhi resident, Neeraj Oswal in his complaint to the East District Consumer Disputes Redressal Forum had contended that despite not having applied for a credit card from SBI, its officials sent a legal notice to him. He said that the bank initially demanded  R s.  91,743.59 which was later increased to  R s. 3,78,363. Mr Oswal alleged that despite informing bank that he was not SBI card holder, he received threatening calls from recovery agents. His name was then added to the defaulters list of CIBIL, which resulted in denial of his housing loan from another bank. Ruling out in the favour of the complainant, the East District Consumer Disputes Redressal Forum noted that the bank acted "irresponsibly"...

The medicines which are not under price control, manufacturers are allowed to increase their maximum retail price by 10 per cent annually. The calculation for essential drugs is done on the basis of the simple average of all medicines in a particular therapeutic segment with sales of more than 1 percent. Despite getting pressure from domestic generic drug manufacturers, NPPA has been consistently working on lowering and revising prices of NLEM in a phased manner. So far, NPPA has revised prices of 330 out of 799 formulations.  Open main menu Search Edit Watch this page Read in another language Essential Commodities Act The  Essential Commodities Act  is an  act  of  Parliament of India  which was established to ensure the delivery of certain commodities or products, the supply of which if obstructed owing to  hoarding or blackmarketing  would affect the normal life of the people. This includes foodstuff, drugs, fuel (petroleum products)...

*Major Amendments in Income Tax applicable for A.Y. 2018-19: * 1. Limit for payment of expenses by cash (Both capital and revenue expenditure) reduced from RS. 20,000 to RS. 10,000 per day in aggregate per person. 2. No Person shall receive an amount of two lakh rupees or more, by cash (Sec 269ST). 3. For below Rs. 2 crores turnover cases - For Non cash sales (through Digital, Online, cheque, Bank etc.) : Net Profit will be taken as 6% of Turnover/ Gross Receipt. It is 8% For Cash Sales. 4. Tax Exemption limit is Rs.2,50,000/- (same as earlier) After that, up to 5 Lakh, Tax rate is 5% (earlier it was 10%). 5. Tax rebate is reduced to Rs.2500 from Rs.5000 per year for taxpayers with income up to Rs.3,50,000 (earlier Rs.5,00,000). 6. Surcharge at 10 percent of tax levied on rich taxpayers with income between Rs.50 Lakh and Rs.1 Crore. The rate for surcharge for the super-rich, with income above Rs.1 Crore will remain 15%. 7. Payment of Rent - Rs.50,000 per month by any I...

it is not easy to get justice from a Banking Ombudsman in India. Similarly, it is not easy to file an appeal against a decision of a Banking Ombudsman rejecting your complaint. Rejecting a complaint actually means that the Banking Ombudsman has decided to rule in favour of the bank against whom you complained. Why it is not easy to file an appeal against rejection, because there is a great chance that the Banking Ombudsman would have rejected your complaint citing a particular clause of the Banking Ombudsman Scheme 1996 under which an appeal is not even allowed. If you read my article on this trend of  illegal denial of appeals against decisions of Banking Ombudsman in India , you will come to know that you are legally entitled to file an appeal before the appellate authority when your complaint is rejected by a Banking Ombudsman. In this article, you will learn how to proceed in such a case and of course also when the Banking Ombudsman himself has allowed you an opportunity to fi...

Customer service in banking is one of the most important ways to keep customers coming back. It includes responding to customers’ questions and complaints in a thorough and timely manner and interacting with customers through faceto- face meetings, telephone, mail, fax and email. Most, if not all, bank employees are involved in some aspect of customer service. A complaint is an expression of concern or dissatisfaction by any party against a bank. Because of increased competition, banks are required to become more and more customer-focused. It is more costly to acquire new customers than it is to retain existing customers. Retaining customers requires customer service staff in banks to provide service that is quick, error-free and convenient. Good customer service is the heart of banking. Today banks have a wide variety of competitors for business. Because of the amount of competition, unique products in the banking industry aren’t as important as outstanding customer service. Banks con...

f you, as a consumer, have any grievances about the quality of a brand, product or service, you can file a consumer complaint and seek redress. Different types of complaints can be filed depending on the specific issue, by visiting the concerned consumer court and submitting the necessary documents. Alternatively, you can also register a consumer complaint online through the following steps.  Website The government runs a portal called the Consumer Online Resource and Empowerment Centre (core.nic.in). It is a com plaint and grievance redressal system run by the Consumer Co-ordination Council and supported by the Department of Consumer Affairs, Government of India. Registration To lodge a complaint, the consumer has to first register on the site. The online registration form has to be filled in with the name, email, address and phone  ..  Lodging a complaint A complaint can be filed against any registered brand or service provider. The online complaint system has a drop...

How to prepare and submit a Complaint to a Consumer Forum How to prepare and submit a Complaint to a Consumer Forum Of late, I have appeared before the Consumer Forums in Mumbai on behalf of several consumers. The procedure is simple, and the decision quite fast. I have received a few requests to detail the procedure for filing a Complaint. I am summarizing the procedure: But you can file a complaint before a Consumer Forum, only if you are a consumer. You cannot not file a Complaint, if the transaction is business related. First, you must be a consumer. If you have purchased goods or services for your business, for example for re-selling them, you are not a consumer. But if you have purchased goods or services, like medicines, computers, mobiles, etc. for your own use, or mediclaim insurance policies, you are certainly a consumer. Secondly, you must give a notice in writing to the supplier or service provider asking him to rectify the faults, defects, etc. The notice should...