live law consumer Arbitration trust ombudsman

In rare cases, packages get lost during their transit. Courier companies like DHL, DPD, GLS and others do their best to locate them, but unfortunately, it does not always end up found. Are you wondering what do it in the case when your parcel is lost or just missing? Are you worried that your parcel was lost during the COVID-19 outbreak? If the estimated delivery time has passed, it does not necessarily mean that the shipment was lost, but rather, just delayed due to the tightened border control. You did not know that you can ship packages during the Coronavirus outbreak? Courier driver still deliver packages do any areas, locally and globally. How do courier companies like DHL, DPD or GLS handle missing and lost parcels? For more detailed information of each courier company, check their official websites. Lost parcel with DHL If your package gets lost with DHL, you will have to complete a damage notification on their website or call the customer service team. Liability in case of loss...

Terming it as a clear case of deficiency in service, the Consumer Disputes Redressal Forum has fined a private courier service for its negligence in delivering a parcel containing a demand draft to the Arizona University. The court found that DHL Express Indian Private Limited did not even inform the complainant regarding the non-delivery of the booked parcel due to which she had to face harassment and go through mental agony. "The OP (DHL) did not inform the complainant regarding non-delivery of the booked article due to which she had to face mental agony and tension as the fees was not received by the college on time. It is a clear cut case of deficiency in service and unfair trade practice on the part of the OP," the court said. According to the complaint, on November 16, 2013, Kiron Prabhakar had taken the services of the courier company to send a demand draft of over three lakh rupees for the fees of her son studying in the final year of Theatres of Arts, University of A...